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{+}Additional FAQ
supplementary questions

  1. How to set the catalog language in the cocoon ?

There are two language types in the catalogue: the master language and the description language.
The best configuration for the feed is :

  • Select the language of the master : All
  • Select the description language : Language of point of sale (ex: FR)
  1. What kind of link we can make "getDownloadInfo"?

Only direct URL information are provided by getDownloadInfo (no information on DownloadManager are provided)

  1. Which IP can be whitelisted?

We only whitelist Fixed IP, no domain name or dynamic IP.

  1. Why all previously defined product feeds are not listed anymore ?

Be aware of every first sunday of month, the test environment is reset to that's why you can't find you feeds anymore.

  1. What to do if you get "Invalid" on the province field?

You will have to provide 'province' data if country is US, CA, BR or AU (USA, Canada, Brazil or Australia). The province must be in iso 3166-2 (click on below link): {+}

  1. What you get the error 3011(XML)?

This sometimes happens on test environment for a simple reason that we do not include all licence files on the platform. You won't get this on production (confirm me you get this on test isn't it ? ).Just try with another product.

  1. What you get the error "date is not valid" ?

The date of the order, must respect the ISO 8601 format (ex : 2004-02-12T15:19:21+00:00)

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